Refund policy
Cancellation Before Shipment
Within 24 Hours of Order Placement
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 Hours but Before Production Begins
For standard products and made-to-order products that have not yet entered production, cancellation may be accepted subject to a cancellation fee of up to 20% of the item price to cover order processing, material preparation, and administrative costs.
Customized and Made-to-Order Products
Many of our cosplay costumes are produced specifically after an order is placed.
Once production has commenced, customized, personalized, or made-to-order products cannot be canceled, modified, or refunded, except in cases of manufacturing defects, damage, or fulfillment errors.
Production may begin shortly after order confirmation.
Cancellation After Shipment
Orders that have already been shipped cannot be canceled while in transit.
For eligible non-customized items, customers may still be entitled to return or withdrawal rights after delivery in accordance with applicable consumer protection laws.
EU / EEA Consumers – Right of Withdrawal
If you are located in the European Union (EU) or European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, in accordance with Directive 2011/83/EU.
To exercise your right of withdrawal, please contact us at:
within 14 days of receiving your order.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
-
Customized or personalized products made according to your specifications;
-
Custom-sized costumes manufactured based on measurements provided by the customer;
-
Personalized props or accessories created specifically for an individual order;
-
Products that have been worn, used, washed, altered, damaged by the customer, or returned in a condition unsuitable for resale.
These exemptions are provided under Article 16(c) of Directive 2011/83/EU.
Returns for Eligible Non-Customized Products
For products that qualify for withdrawal:
-
You must notify us within 14 days of delivery.
-
Returned items must be shipped back within 14 days after notifying us.
-
Items must be unused, unworn, unwashed, and returned in their original packaging whenever reasonably possible.
-
The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.
Where required by applicable law, the original standard shipping charge paid during checkout will also be refunded.
Additional charges for expedited, express, or premium shipping services are non-refundable.
Refunds will be issued within 14 days after we receive and inspect the returned item.
Refunds will be made to the original payment method used for the purchase.
Size Selection Responsibility
Customers are responsible for selecting the correct size based on the size chart provided on each product page.
Returns or refunds will not be accepted solely because a standard-size item does not fit if the delivered item matches the size ordered.
If you are uncertain about sizing before placing an order, please contact us for assistance.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during transit, or incorrect, please contact us within 30 days of delivery.
Please include:
-
Your order number;
-
A description of the issue;
-
Clear photographs showing the problem.
After verification, we will provide an appropriate solution, which may include:
-
A replacement;
-
A partial refund;
-
A full refund;
-
Return shipping coverage where applicable.
How to Contact Us
Please submit all cancellation, withdrawal, return, and refund requests by email:
We aim to respond within 1–2 business days.
If you are unsure whether your order qualifies for cancellation, return, or refund, please contact us. We are always happy to review individual cases and work toward a fair and reasonable solution whenever possible.