【Nekocos】Game Cosplay Akiyama Mizuki Cosplay Costume | Custom-Tailor

Orders Containing Both In-Stock and Custom-Tailor Products

If an order contains both in-stock and custom-tailor products, the order will normally be shipped once all items are ready.

The processing and shipping timeline will generally be based on the completion of the custom-tailor product(s).

In certain situations, we may choose to ship available in-stock items separately at our discretion.

If you would like in-stock items to be shipped first, please contact us by email before shipment. Additional shipping charges may apply depending on the destination and order contents.

In-Stock Products

Products marked with 【In Stock】 in the product title or description are available in our warehouse.

Orders containing only in-stock products are typically processed and shipped within 5–7 business days.

Custom-Tailor / Made-to-Order Products

Products marked with 【Custom-Tailor】 in the product title or description are produced specifically after an order is placed.

Production typically requires 1–4 months, depending on the complexity of the costume, supplier production schedule, and seasonal demand.

The estimated production time for each custom-tailor product can be found on the corresponding product page.

Once production is completed and the item arrives at our warehouse, the order will be processed and shipped as soon as possible.

Please note that all production timelines are estimates and may be affected by manufacturing schedules, material availability, holidays, customs inspections, or other logistics-related factors beyond our control.

Important Notes

If you need to modify or cancel an order containing custom-tailor products, please contact our customer service team as soon as possible.

For faster delivery of available products, we recommend placing separate orders for in-stock and custom-tailor items.

InformationProcessing Time:
Your order will be processed and shipped within 1-3 business days after payment confirmation. Shipping duration begins once your package leaves our warehouse.International Shipping Options:

• Commercial Shipping: 7-15 business days
• Express Shipping: 3-7 business days

Important Notes:

1. A shipping confirmation email with tracking details will be sent when your order departs.
2. All timelines are calculated in business days (excluding weekends and public holidays).
3. During peak seasons (e.g., holidays), delays may occur in both international transit and local delivery.

We recommend selecting a shipping method that aligns with your urgency requirements. For time-sensitive deliveries, choose Express Shipping for faster transit.The shipping cost for your order is calculated based on the total weight of the items. Available shipping methods and their corresponding fees will be shown during checkout for your selection.

Our costumes come in varied sizing specifications. We strongly recommend:

1. Consult the Size Chart: Carefully review the measurement chart provided in the product description.
2. Precise Measurements: Take accurate body measurements (bust/chest, waist, hips, etc.) before ordering.
3. Asian Sizing Note: Most items follow Asian size standards, which typically run smaller than Western sizing. If between sizes or unsure, we advise selecting ONE SIZE UP from your usual size.

Always prioritize your actual measurements over standard size labels. For personalized assistance, contact our customer service team.

For detailed refund policy information, please see https://nekocos.com/policies/refund-policy

The actual product's color and design will generally align more closely with the mannequin display version than the character artwork.

For items exclusively featuring character illustrations, the final product will adhere to the character image displayed on our website rather than any supplementary visuals.

Please note:

• Slight color variations may occur due to lighting conditions during photography.
• Monitor resolution settings may affect digital rendering accuracy.

1. Initial Washes: All COSPLAY costumes are made with brightly colored fabrics. To prevent color bleeding, wash garments of different colors separately during the first washes.
2. Avoid Washing Machines: For costumes with multiple colors, refrain from using a washing machine for the first washes.
3. Cold Water Soak: Hand wash in cold water mixed with a mild detergent.
4. Prevent Heat Damage: Avoid high temperatures during washing or drying to minimize color transfer.
5. Air-Dry Properly: Do not use a spin cycle or centrifuge when air-drying. Direct mechanical drying may cause surface discoloration or bleeding.
6. Detergent Application: Never pour detergent directly onto the fabric, as this may lead to localized fading.
7. Ironing Tips: If wrinkles appear, iron the garment through a clean white cloth to avoid staining or heat damage.
8. Professional Care: If self-care is inconvenient, take the costume to a professional laundry service. Inform staff about the fabric details to ensure proper handling.

By following these steps, you can maintain the vibrant colors and quality of your COSPLAY costumes.